Missing or incorrect colors due to damaged video cable.
Cause:
Video cable or connector is damaged.
Solution:
Replace detachable video cable.
1) Turn off the computer and all components.
2) Unplug display unit power cable from surge protector or wall socket.
3) Disconnect/reconnect video cable to computer cover.
a) Use a small flat-tip screwdriver to loosen screws holding video data cable onto connector on back of computer.
TIP: Trace video data cable from back of display unit to back of computer.
b) Note the orientation of plug to socket. Grasp video cable plug and pull it straight out of socket.
CAUTION: Forcing it could damage connector pins or socket; ensure screws are completely loosened.
c) Connect the data cable to the video card socket on back of the computer.
1] Locate same 15-pin socket where the old video cable was removed.
2] Orient the plug so that it matches the socket. Grasp video cable plug and push it straight into the socket.
3] Insert the plug into the video card socket until it is firmly seated.
NOTE: DO NOT force it. If plug does not fit, check plug orientation (it fits only one way) and ensure the correct socket is being used.
4] Tighten the screws.
4) Disconnect/reconnect video cable to the display unit:
a) Use a small flat-tip screwdriver to loosen screws holding video data cable onto connector on display unit.
TIP: Trace video data cable to back of display unit.
b) Note orientation of plug to socket. Grasp video cable plug and pull it straight out of socket.
CAUTION: Forcing it could damage connector pins or socket; ensure screws are completely loosened.
c) Connect data cable to connector on back of display unit.
1] Locate same 15-pin socket the old video cable was removed from.
2] Orient the plug so that it matches the socket.
3] Insert the plug into the socket until it is firmly seated.
NOTE: DO NOT force it. If plug does not fit, check plug orientation (it fits only one way) and ensure the correct socket is being used.)
5) Plug the display unit power cable into both the display unit and the surge protector or wall receptacle.
6) Position the display unit so the screen is visible (leave plenty of slack in cables for minor adjustments).
7) Turn on display unit. (Ensure operation light on display unit comes on. If light does not come on, check power cable connections.)
8) Turn on the computer.
9) Watch display unit for familiar information and images during bootup.
